Front Desk Client Concierge

Are you highly organized, detail-oriented, and energized by helping others? Do you have a talent for mastering technology and a warm, professional demeanor that makes others feel at ease? If so, Companion Health, PLLC wants to hear from you!

At Companion Health, PLLC, a private concierge medicine clinic, we integrate conventional and functional medicine to guide clients through personalized, transformative health journeys. As a boutique, innovative healthcare company, we blend the best of technology with personal connection to deliver exceptional care.

What You’ll Do:

• Be the welcoming face of our practice. Greet every client and guest with warmth and professionalism, ensuring they feel valued and cared for throughout their experience with us.
• Master the details. Stay on top of every task with impeccable organization and attention to detail, ensuring nothing slips through the cracks.
• Embrace technology. Confidently use tools like Slack, Notion, and electronic health records to keep our office running smoothly and efficiently.
• Manage communications by directing calls, responding to emails and texts promptly, and addressing general inquiries with professionalism.
• Schedule and confirm appointments, ensuring accuracy and timeliness.
• Assist with medical records: request, scan, file and securely transmit files as needed.
• Complete prior authorizations for medical procedures and medications using phone-based outreach and fax.
• Coordinate referrals and facilitate scheduling for specialist visits and imaging, using persistence and excellent phone etiquette to navigate the healthcare system.
• Perform quality control on billing: audit client accounts, create invoices, and process payments during check-in and check-out.
• Handle confidential and sensitive information with discretion.
• Deliver luxury customer service by anticipating client needs, offering beverages, and maintaining a welcoming environment.
• Ensure the office is tidy, organized, and running efficiently, including handling light errands when needed.

What We’re Looking For:

• Friendly and Welcoming: You’re naturally warm, personable, and professional, creating positive impressions with every interaction.
• Organized and Detail-Oriented: Staying on top of details is your superpower, and you excel in a fast-paced, multitasking environment.
• Tech-Savvy: You embrace modern tools like Slack and Notion while navigating traditional electronic health records with ease.
• Experience with Payments & Billing: Financial acumen and accuracy in billing are essential.
• Healthcare Experience Preferred: Previous experience in a medical environment is a plus but not required.
• Initiative & Problem Solving: A proactive self-starter who can juggle priorities, think on their feet, and escalate issues when necessary.
• Persistence & Phone Etiquette: Exceptional phone skills and tenacity to connect with individuals in the healthcare community to advocate for clients.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Administrative Skills: Strong data entry accuracy, calendar management, and proficiency in scanning, faxing, and other office tasks.
• High School Diploma or Equivalent: Required for this position.
• Sense of Humor: A positive attitude and a good laugh go a long way in our office!

Full-Time (37.5 hours/week):

• Monday: 8:30 AM – 4:00 PM
• Tuesday–Thursday: 7:30 AM – 4:00 PM
• Friday: 8:00 AM – 12:30 PM

Why Join Us?

• Pay: $17–$21/hour, based on experience.
• Benefits: Health insurance, flexible paid time off, company 401(k), and profit-sharing opportunities.
• Be part of a small, collaborative, and innovative team committed to transforming healthcare and client experiences.

How to apply:

Ready to make a difference? Email your resume to jobs@companionhealthnc.com

We can’t wait to meet you!