Director, Digital Experience

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

As the Director, Pro Digital Experiences works closely with senior leadership across functions to create a customer driven omnichannel strategy to drive incremental Pro revenue by optimizing high-value purchase pathways outside the traditional funnel efficiency-focused digital buying experiences. You’ll leverage customer data, site behaviors, pre/post-transaction data and competitive benchmarking to identify opportunities to improve the omnichannel customer experience.

Shape the future of Retail Tech

As a Director, Pro Digital Experience leader, you’ll be able to shape the future of retail technology alongside one of Forbes Top 50 CIOs. You’ll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future.

What You Will Do

• Assist with creating the pro digital strategy for Lowes.com and deliver digital experience strategy for assigned business unit through the aggregation of insights, competitive intelligence and data-driven recommendations that address customer gaps to ensure they come in on-time and in-scope.
• Present insights and recommendations to cross-functional senior leaders (VPs, SVPs) to guide future digital strategies for Lowes.com.
• Gain alignment with senior leadership across the organization to best drive enterprise strategy and deliver on business goals/commitments.
• Train and develop team to analyze customer information to identify the most significant opportunities to improve the customer experience within assigned categories, including identifying opportunities to improve taxonomy, purchase path (search and navigation), digital content, SEO and post-transaction results.
• In partnership with the senior director and VP, leverage corporate and department goals to create actionable and measurable goals for the team to then benchmark against for year-end evaluations.
• Provide continuous and open feedback and mentorship to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility.
• Examine and streamline workflows and processes within the team to increase efficiency.
• Provide tactical support specific to in-season opportunities to react to near-term business trends and drivers.

Minimum Qualifications

• Bachelor’s degree in business, marketing, finance or related field or equivalent years of experience in lieu of education requirement, if applicable
• 10 years of digital, online, ecommerce and/or retail experience
• 6 years of people leadership experience

Preferred Skills/Education

• We encourage you to apply even if you do not have all the preferred skills or experience. *
• Master’s degree MBA or related field

Pay Range:

$133,200.00 – $222,500.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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