Senior Account Lead

The Senior Account Lead plays a central role in the agency, spearheading strategic and operational efforts on a key client account, along with a mix of other client work ranging in scale. They guide both client relationships and internal workflows, ensuring the delivery of smart, high-quality work in a fast-paced, deadline-driven environment.

This person is energetic, curious, and ambitious—equally comfortable setting a strategic vision while diving into the details to keep things moving. Whether mapping out next steps or jumping into the weeds, the Senior Account Lead sets the tone for internal and external collaboration, clarity, and momentum across every touchpoint.

About the role:

Create positive, collaborative, trusting environments, building and strengthening relationships with clients and within the agency, as well as between clients and the agency
Lead a major account in the food & beverage industry, driving strategy and process in close collaboration with internal teams
Develop strong project briefs and brief strongly, inspiring and empowering teams to seize challenges and solve problems
Own project execution from kickoff to delivery—ensuring work stays on budget, on strategy, and on schedule while managing scopes, billing, and internal processes
Deeply understand each client’s business and industry to exceed expectations and anticipate needs, leading teams to deliver results-driven work that advances client goals and strengthens Mode’s approach
Partner closely with internal resources and team members to understand, manage, and integrate your projects into the overall agency workflow by communicating needs proactively and effectively
Manage, forecast, and track project schedules through their life cycles while keeping full studio resources and deadlines in mind
Communicate client feedback and assign actionable items to the internal team while anticipating challenges, identifying solutions, and communicating deadlines to keep projects moving forward
Manage vendor resources through research, initiation, execution, and building & maintaining relationships
Support account lead team members in their growth and development, providing guidance and mentorship within their projects

About you:

4-8 years of direct agency-level experience managing large-scale, complex digital and traditional projects
Well-versed in agency process and organization
Strong, solutions-oriented leader, communicator, and connector
Knowledgeable and educated in the digital landscape (organic social, paid social, websites, etc.); Influencer strategy and content production experience are a bonus
Proactive, enthusiastic, and empathetic team player
Detail-oriented and able to manage multiple projects and timelines
Exemplary in professionalism and poise
Courageous with questions to advance experience and impact
Calm under pressure and positive in the face of challenges
Adaptable and deliberate in approach to work and relationships
Proven track record in leading project teams and team members

About us:

Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located South End office, just off the Rail Trail, is always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.

Benefits: