Practice Manager

About Us:

We are a well-established, two physician surgical practice located in Charlotte, NC, dedicated to providing exceptional patient care in an upscale office and national accredited operative suite.

Our team works collaboratively to deliver high-quality surgical care, injectable treatments, and medical spa services with a focus on patient satisfaction and operational excellence.

We are seeking a dynamic and experienced Practice Director to lead our team and drive the success of our practice.

Job Summary:

The Practice Director will oversee all operational, financial, and administrative functions of our surgical practice. This leadership role requires a strategic thinker with strong business acumen, exceptional interpersonal skills, and an interest in healthcare management.

The ideal candidate will ensure smooth day-to-day operations, foster a positive workplace culture, and support our commitment to delivering outstanding patient experiences.

Key Responsibilities:

Oversee daily operations of the practice, including staff management, scheduling, and workflow optimization for 12-15 employees.
Manage financial performance, including budgeting, billing, coding, and revenue cycle management.
Ensure compliance with healthcare regulations, including HIPAA, OSHA, AAAA, and state/federal guidelines.
Develop, implement, and maintain policies and procedures to enhance operational efficiency and patient satisfaction.
Collaborate with physicians and team to maintain a high standard of clinical and administrative excellence.
Lead recruitment, onboarding, training, and performance evaluations for all non-physician staff.
Oversee patient relations, addressing concerns and ensuring a positive patient experience.
Drive practice growth through strategic planning, marketing initiatives, and community outreach.
Maintain vendor relationships and manage supply chain needs for the office.
Utilize EHR systems and practice management software to streamline operations.

Qualifications:

Bachelor’s degree in Healthcare Administration or Business Administration, or a related field.
Minimum of 5 years of experience in healthcare management, preferably in a surgical or specialty practice.
Proven leadership skills with experience managing a team of 10+ employees.
Strong knowledge of medical billing, coding, and revenue cycle management.
Familiarity with healthcare regulations and compliance requirements.
Exceptional organizational, communication, and problem-solving skills.
Proficiency in EHR/EMR systems and practice management software.
Ability to thrive in a fast-paced, patient-focused environment.
Experience in strategic planning and business development is a plus.

Why Join Us?

Opportunity to lead a prestigious and reputable surgical practice in Charlotte, NC.
Collaborative and supportive team environment.
Competitive salary and comprehensive benefits package (health, dental, vision, 401(k), PTO).
Opportunity for professional growth and impact in a growing practice.

Benefits: