Social Media Creative Director

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we’re best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

The Social Media Creative Director is responsible for driving and continuously elevating the overall creative expression of Credit Karma’s brand on social media, as well as guiding messaging and brand consistency across all of our exciting product areas and key initiatives. You will work closely with a team of senior creatives, social media strategists, and internal production team to craft high-performing, social-first marketing communications for multiple types of projects, primarily short form video, across multiple social platforms, focused on the Gen Z audience. We are looking for someone who has an intimate understanding of the creative and production process as a maker and a leader. The right candidate will have their finger on the pulse of culture and trends and how to create within that world to consistently produce breakthrough content at the speed of social.

As a member of the Creative Marketing Team and reporting directly to our Group Creative Director, you’ll be part of a multidisciplinary group of strategic thinkers, storytellers, designers and brand professionals helping our 130+ million members make financial progress. 

What you’ll do:

• Collaborate with a team of experienced creatives to translate strong ideas into social first executions 
• Develop highly engaging content for multiple platforms, e.g. Instagram, TikTok and YouTube, and prioritize short-form video 
• Inspire and share your knowledge and deep understanding of how to reach and engage a young 18-24 audience with the wider team
• Leverage our brand style guidelines in unique ways, while ensuring creative work is on brief, on brand and has an intuitive user experience
• Bring fresh and innovative ideas that help scale the business through brand consideration and product awareness 
• Collaborate with social platform partners and agency partners alike to develop innovative, social first campaigns
• Mentor, coach and inspire creative talent. Lead with empathy and inclusivity, and actively nurture career development for all team members.
• Be a vocal and visible advocate for your diverse team, taking actions to ensure everyone is included and represented
• Set the creative bar (we like it high) for the brand and deliver great work that directly impacts business outcomes (driving direct response, changing perception, increasing usage, etc) 
• Scale creative ideas up or down as needed to nail the brief while staying on budget and accomplishing business goals

What’s great about the role:

• You will be managing and mentoring a very talented team of creatives with a mix of backgrounds from both in-house and advertising agencies
• Work at a mission-driven company, where your creativity could help more than 130 million people improve their financial situations–there aren’t many opportunities in marketing that are this rewarding
• Unique opportunity to make your mark on an entire brand, further defining and pushing boundaries to make Credit Karma mean more to people 
• It’s an exciting time with many new game-changing products being introduced, so there are plenty of interesting creative problems to sink your teeth into

Basic minimum requirements:

• 6+ years social experience in-house and/or agency
• A strong, diverse portfolio of high performing, award winning social media work 
• Experience working on multiple brands’ social presence
• A deep understanding of TikTok and the power of short-form video to influence perception
• A proven knowledge of current social media marketing standard methodologies and the nuances of different social media platforms

Preferred qualifications:

• Working knowledge of video production tools (After Effects, Premiere Pro, etc…)
• You can handle and prioritize multiple projects from concept to completion
• You can vocalize ideas and your process behind each idea, as well as present to key project stakeholder
• Experience with consumer finance
• Experience working in or leading a high-volume in-house studio
• Strong organizational acumen, with the ability to quickly learn how to get things done within CK systems and structure. Experience setting priorities, problem solving, multitasking and working in a dynamic, rapidly changing environment
• Excellent communication skills and can be a dynamic speaker in front of peers and leaders
• All the talent without the ego. We really live by our company values here – Hope, Ownership, Progress and Empathy (H.O.P.E.)

Header to use – Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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