Account Coordinator

At Xceleration, we design employee recognition and reward programs that truly connect people to their work. Our RewardStation® platform is used worldwide for everything from peer-to-peer recognition to service milestones, allowing companies to create experiences that reflect their values and reward employees in meaningful ways.

We’re proud to work across more than 90 countries, delivering solutions that adapt to different cultures and work environments.

Joining Xceleration means working with cutting-edge technology while being part of a team that values input and collaboration. Our environment is designed to help you grow, contribute, and see your efforts directly impact how companies engage and motivate their employees. If you’re looking for a space where your ideas can shape the future of workplace recognition, Xceleration is the place.

Xceleration is looking for a self-motivated, analytical, organized Account Coordinator to join our growing Client Solutions team. The Account Coordinator will manage and coordinate many aspects of our clients’ web-based incentive and recognition programs.

A successful candidate will be a consummate team player, an analytical thinker, possess intermediate Excel skills to manipulate and interpret large amounts of data, and have meticulous attention to detail, as well as polished and professional communications skills. This role is Hybrid, our office is located in uptown Charlotte, NC OR Remote in Georgia. 

Primary Responsibilities:

• Support Client Solutions Team with project deliverables, client initiatives, and administrative tasks, including the following: 
• Learn to assist clients and participants with Xceleration’s proprietary RewardStation® platform.
• Prepare meeting agendas, reports, project proposals, and other client communications or correspondence.
• Participate in client meetings and conference calls. Document meetings as needed.
• Assist with organization, project tracking, recordkeeping.
• Proofread and edit written materials, consolidate team edits and maintain records of supporting references.
• Assist with product testing to ensure functionality and accuracy of material.
• Effectively communicate with clients and colleagues about account activity and work progress.
• Work hands-on with program data; manipulate and calculate results with a total commitment to accuracy and quality assurance – attention to detail is critical!
• Provide insight and direction to the Customer Experience Team on inquiries from participants.
• Assist with compilation of all relevant and requested program performance reporting.

Desired skills and experience:

• 1-3 years’ experience in a detail-oriented, tactical position
• Ability to manage multiple projects simultaneously and accommodate shifting priorities. 
• Ability to learn quickly, work autonomously, and meet deadlines.
• Strong aptitude for working with, understanding, and analyzing large volumes of data.
• Strong, dynamic interpersonal skills with the ability to communicate (both verbal and written) in a concise, clear, and compelling manner.
• Exceptional organizational and time management skills, with excellent follow-up
• Strong proficiency with Microsoft Office suite, including PowerPoint, Word and Excel (Intermediate Excel skill required).  HTML and MS Access experience are a plus.

Why Xceleration?

• Competitive pay, perks, and employee-first policies: company-paid holidays; Unlimited Discretionary Time Off (DTO); flexible scheduling opportunities
• Benefits include Medical, Dental, Vision, Life, Legal, Short/Long-term Disability, 401(k) & Retirement planning. 
• Open-door management and HR practices, transparent career advancement planning, and professional development opportunities
• Hybrid comfortable, casual work environment 
• Participate in the solutions you build! Our employees participate in Xcel!, our internal recognition program. You’ll use RewardStation® – our proprietary software – to give and receive points for a job well done. You can redeem your points in a catalog built just for our team, with exciting merchandise, gift cards, travel & experience options, and more! 

Xceleration is an Equal Opportunity Employer and we do not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state or local law.

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