Lead Digital Product Manager, Zelle

Wells Fargo is seeking a Lead Digital Product Manager within the Consumer, Small & Business Banking (CSBB) Payments Group. This new role will report directly to the Pay-a-Person Product Management Director.

This individual will be responsible for enhancing our data-driven strategy to illustrate how key initiatives will drive Objectives and Key Results (OKRs) and ensure traceability throughout the product development lifecycle.

This role will also be responsible for creating and delivering key content, supporting the team within internal business routines, and driving strong business discipline focused on customer priorities.

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

• Gather data and organize information about a specific problem/question, analyze data and come up with meaningful insights.
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
• Create clear and compelling presentations with exceptional strategic “storytelling” skills.
• Develop and implement a comprehensive program and project plans, keep stakeholders informed and engaged throughout the process.
• Establish metrics and mechanisms to monitor product progress and inform product roadmaps
• Make decisions in highly complex and multifaceted situations requiring solid understanding of the Zelle, Bill Pay, and Direct Pay products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
• Work with data and technology teams to build out sustainable and scalable reporting and analytics capability.
• Manage internal business, team management, and partner business routines
• Perform market research related to development and testing of services and products
• Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of experience with/within a financial services organization
• Background and experience with Zelle or other payment capabilities
• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
• Strong Analytical skills with high attention to detail and accuracy
• Strong understanding of emerging payments trends and payment rails
• Proven ability to influence, educate and advocate for an idea or vision and gain alignment.
• Ability to visualize, articulate, and solve problems.
• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
• Exceptional organization, coordination, and time management skills
• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.

Job Expectations:

• This position offers a hybrid work schedule.
• Ability to travel up to 10% of time

This position is not eligible for Visa sponsorship.

Posting Locations:

• 401 S Tryon St – Charlotte, North Carolina 28202
• 550 S 4th St – Minneapolis, Minnesota 55415
• 11601 N Black Canyon Hwy – Phoenix, Arizona 85029
• 333 Market St – San Francisco, California 94105
• 150 E 42nd St – New York City, New York 10017
• 3075 Loyalty Cir – Columbus, Ohio 43219

Required locations listed above.

Pay Range

$96,600 – $206,100

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits – Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Adoption reimbursement
• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children