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Head of Content Experience Design

us bank jobs charlotte
U.S. Bank
Charlotte, NC
$145K - $188K
120 views
51 days ago
UPDATE: This position has been filled. Hunting? View all open jobs here.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

This leader will leverage human-centered design methods (design-thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution’s potential for success.

As the senior-most Content Experience Designer, reporting to the Head of Experience Design, you will be responsible for setting and executing the content design vision for the entire organization. Leading a decentralized team, you will shape how content influences and enhances user experience across all product lines.

You will work cross-functionally with leaders in UX, Product, Agile and Engineering to drive business objectives through strategic content initiatives, while ensuring consistency, clarity, and engagement across all touchpoints. This role requires a visionary leader who can balance high-level strategic thinking with hands-on leadership, driving content initiatives that enhance user satisfaction and business growth.

Preferred Skills/Experience

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

UPDATE: This position has been filled. Hunting? View all open jobs here.

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