VP of Family Services

Habitat for Humanity of the Charlotte Region (HCR) is seeking a visionary and mission-driven Vice President of Family Services to lead and expand our family-centered programs.

This executive role is responsible for developing and overseeing strategies that support homeownership education, critical home repair services, and other essential support programs.

The VP will provide leadership to a team of 20+ professionals and manage a portfolio of over 1,150 mortgages, directly impacting more than 5,000 families across our service area.

Key Responsibilities

Lead and inspire the Family Services team with a clear vision and collaborative culture.
Oversee family selection, mortgage underwriting and servicing, financial education, and home sales.
Ensure compliance with federal, state, and local housing regulations.
Develop and implement strategies to expand services and increase family impact.
Build and maintain strong community partnerships and neighborhood relationships.
Support long-term affordability initiatives and aging-in-place programs.
Monitor and improve program impact through data analysis and community feedback.

Qualifications

Bachelor’s degree required; advanced degree preferred.
10+ years of management experience, including 5+ years at the executive level.
Background in nonprofit or social services strongly preferred.
Experience in mortgage lending, homebuyer education, or housing services.
Proven leadership, strategic thinking, and team development skills.
Strong communication and interpersonal abilities.
Proficiency in Microsoft Office; experience with loan origination platforms a plus.
Knowledge of public grant funding is a plus.

Compensation & Benefits

Salary Range: $115,000 – $125,000 annually, commensurate with experience

Benefits Include: