Associate Partner Manager

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we’re best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

We are looking for an Associate Partner Manager to help manage complex, highly technical banking and fintech relationships with key external fintech partners essential to our business, as well as supporting cross-functional internal stakeholders on projects and priorities. You will assist with day-to-day relationship management and execution of critical workstreams with partners. This includes project and cost management, monitoring partner performance, maintaining partner accountability, and overseeing operational processes. Further, you will collaborate closely with the rest of the partnerships team to develop and implement processes in order to improve overall partner management and work streams with other internal stakeholders.

What you’ll do:

Prioritize and own multiple cross functional end-to-end work streams to ensure projects are executed with precision and delivered on time. Teams include external partners such as Marketing, Legal/compliance, Member Support, Fraud, Banking Operations, Product, Engineering
Build rapport with our external partners, establishing trust and strong working relationships
Own and enhance existing processes with internal and external teams by collaborating closely with various stakeholders and creating detailed documentation for reference
Track project status, reports, action items, and communicate the status of projects to all stakeholders
Lead meetings and calls, ensuring all stakeholders are prepared with clear agendas and materials to achieve desired meeting outcomes; capturing and tracking follow ups and action items
Partner with cross functional counterparts to troubleshoot and resolve partner incidents, outages, and technical issues reported
Escalate and communicate clear expectations with partners and internal stakeholders when appropriate
Delegate projects to teams and partners as necessary, ensuring delivery against timelines and priority is maintained and communicated
Work with the rest of the partnerships team to stay aligned with overall partner management strategies, economics, contracts, and process improvements

Minimum Basic Requirements:

3+ years of project and/or partner management experience (tech, fintech, banking project management exposure a plus)

Preferred Qualifications:

Technical proficiency; ability to build context and understand complex technical projects, jargon, and integrations
Strong communication and presentation skills, both written and verbal; confidence in leading cross-functional team meetings to achieve results
Exceptional professional judgment and strong sense of navigating relationship complexity
Strong problem-solving skills, adaptability to fast paced environments, and ability to multitask and prioritize various projects at once
Ability to build context and communicate direction to a wide range of audiences
A detail-oriented mindset with exceptional organizational, follow through, and time management skills
Good analytical skills and the ability to build and manipulate spreadsheets, structured reporting, and metrics (using Google Sheets/Excel)
High energy, great attitude, and flexibility in a constantly-evolving team environment

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Pay Transparency Notice:

Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $110,978 plus equity and benefits.

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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