We currently have an amazing opportunity as The Director of Catering and Events at Carmel Country Club. As the Director of Catering and Events, you will be responsible for the strategic direction, operational success, and profitability of the club’s banquet and event services.
This position oversees the entire event life cycle, from marketing and promotion to execution, while ensuring a high standard of service and client satisfaction. A key aspect of the role involves collaborating with other departments, as well as leading and managing a team of event professionals to ensure seamless execution of all member-related and private events.
The Director is accountable for driving event revenue, managing expenses, and overseeing the recruitment and development of team within the department.
Job Knowledge, Core Competencies, and Expectations:
- Accountable for overall banquet and event operations, including revenue generation, expense management, payroll, marketing, hiring, and retention of team.
- Proven track record in sales, with excellent communication and interpersonal skills.
- Highly detail-oriented with the ability to lead, delegate, and ensure all banquet events are successful.
- Strong ability to provide clear direction, motivate, and inspire team members.
- Proficient in event management software, including Jonas Encore and Social Table (preferred), along with other digital tools like CRM platforms and social media marketing.
- Working knowledge of food and beverage operations, including menu development, wine pairings, and event-based culinary trends.
- Strong problem-solving and decision-making abilities, especially under pressure during events.
- Financial acumen in managing event budgets and financial reporting.
Qualifications:
Required Qualifications:
- Bachelor’s degree in Hospitality Management, Marketing, Business, or a related field.
- At least 5 years of experience in the hospitality industry, preferably within a private club or high-end venue.
- A minimum of 5 years of experience in wedding and private event planning.
- Strong knowledge of event marketing, client relations, and venue management.
Preferred Qualifications:
- Experience in a private club setting is strongly preferred.
- Certification in Event Planning (CMP or CSEP) or similar professional credentials.
- Advanced proficiency in event management tools and marketing platforms.
Job Tasks/Duties:
- Plans, promotes, and generates enthusiasm for the club’s diverse social programs, including member-related events and private functions.
- Develops and implements marketing strategies to promote the Club’s event facilities, utilizing both digital and traditional marketing channels to drive bookings and member engagement.
- Works closely with the Banquet operational team to ensure member and guest satisfaction with all events.
- Completes weekly schedules and labor forecasts, ensuring optimal staffing for event operations.
- Oversees staff recruitment, training, and ongoing development to ensure high performance and member satisfaction.
- Collaborates with the Banquet Chef to develop creative, high-quality menus for all events, ensuring alignment with current trends, member preferences, and the Club’s brand standards.
- Supervises room set-up and ensures that all logistical details are in place prior to the start of each event.
- Conducts post-event debriefs and provides feedback for continuous improvement of event services.
- Works closely with other club departments to ensure the accurate and timely distribution of event-related information to both club members and staff.
- Attends staff, management, and House committee meetings, providing reports as needed.
- Completes other assignments as directed by the Assistant General Manager.
Benefits:
- Competitive salary with performance-based bonuses
- Health, dental, and vision insurance
- 401 K
- Access to club amenities
- Opportunities for professional development and career advancement
We exceed expectations by following the C.A.R.M.E.L. Way
- Courtesy
- Awareness
- Relationship building
- Making it special
- Enthusiasm
- Latitude
Our Chief Priorities:
- Be the Premier Family Club in the Southeast
- Be an Employer of Choice in Charlotte
- Maintain Facility Excellence
- Provide a Safe & Secure Environment
- Deliver an Excellent Member Experience
We find creative ways to get to a “Yes”
Carmel is a club that offers what we can do as opposed to saying what we cannot do. Our team works together to find a way to accommodate member requests as long as the outcome is safe, legal, and courteous. Sometimes the hardest part of this is meeting the last requirement: courteousness. If the request will disrupt other members or negatively impact your team members, then we need to find a creative solution to offer the member.
About Us
Carmel has earned recognition as a Platinum Club of America, a Five Star Private Club and was named the number 13 private club in America by Club Leaders Forum. Charlotte Observer named Carmel Top Places to Work in 2023. We appreciate all these fine recognitions, but we take our greatest pride in our family atmosphere and all the wonderful moments members have experienced and shared over the years, and the teamwork shared by our team members. Carmel is a symbol of tradition in Charlotte, a place where the whole family loves to be, and everyone feels more at home.
What we offer:
Competitive wages paid biweekly.
Benefits for regular, full-time team members:
- Paid time off
- Cost-shared medical & prescription benefits
- Club paid basic life insurance, long and short-term disability
- Dental, vision, life insurance, Health Savings Account
- 401k with Club match for eligible team members
Perks for all team members
- Daily meals, sodas, and ice cream located in a comfortable, air-conditioned environment inside the clubhouse
- Golf and tennis playing privileges
- Discounts on items in our Tennis and Golf shops
- Training and growth opportunities
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