Director of Communications

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Job Summary

Canteen is seeking a polished, engaged, energetic Director of Communications to join our Charlotte based leadership team. The Director of Communications leads the strategic development, execution, and performance of integrated communications across Canteen’s corporate and field organization. This role is responsible for shaping a cohesive narrative that strengthens associate engagement, elevates brand storytelling, crisis management, and aligns communications with business priorities. Accurate, clear, consistent communication aligned with business priorities is a must.

As Director of Communications, you play a critical role in supporting business priorities, strengthening associate engagement, and driving clarity and consistency across corporate and field teams nationwide. You will shape how our story is told-elevating communications to better connect, align, and inspire thousands of associates.

This is a high-impact role with the opportunity to elevate communications at scale within a complex, fast-moving organization, partnering directly with senior leadership to deliver clear, effective, and influential messaging.

Key Responsibilities Strategic Communications Leadership

Develop and execute a comprehensive internal and external communications strategy aligned with Canteen’s business goals
Serve as a strategic advisor to executive leadership on messaging, positioning, and organizational communications
Ensure consistent voice, tone, and narrative across all platforms and audiences

Associate Engagement & Internal Communications

Lead all communications to Canteen associates across corporate and field environments
Design and implement engagement campaigns that inform, inspire, and connect associates to the business
Implement, define strategy, and execute associate recognition programs that reinforce culture, performance, and values

Brand Storytelling & Content Strategy

Own Canteen’s associate-facing content strategy, including editorial planning and channel optimization to ensure a consistent narrative and leadership visibility is known to all associates.
Elevate and articulate the Canteen brand through compelling storytelling
Ensure alignment with Compass Group brand standards and messaging frameworks

Executive Communications

Develop executive profiles and thought leadership platforms
Lead and develop C-suite communications including speeches, scripts, and key messaging
Prepare leaders for internal and external engagements

Campaigns, Programs & Execution Oversight

Provide strategic direction for communication campaigns, initiatives, and events, ensuring alignment and integration across channels
Oversee execution, ensuring timelines, quality, and consistency
Ensure communication plans are in place for key business initiatives, leadership events and enterprise programs.

Qualifications

Bachelor’s degree in communications, corporate communications, marketing, or related field
10+ years of progressive communications experience, preferably within the food industry, managing a complex, multi-site organization
Proven experience supporting executive leadership and managing high-visibility communications
Strong expertise in internal communications, content strategy, and brand storytelling
Experience in crisis communications and public relations
Exceptional writing, editing, and storytelling skills
Ability to influence and collaborate across all levels of the organization
Experience within hospitality, foodservice, retail, or similarly distributed workforce

Pay range:

Salary: $100,000 – $150,000 / yr

Other Forms of Compensation: 15% annual bonus

Associates at Canteen are offered many fantastic benefits.