Manager, Business Insights & Analytics

Bojangles is a Carolina-born restaurant chain specializing in craveable Southern food made by hand from real recipes. Founded in 1977 as a single location in Charlotte, N.C., the beloved brand continues to grow – currently at around 800 company-owned and franchised restaurants – bringing its focus on food and folks along with it. For more information about Bojangles’ handcrafted approach to food and community impact, visit www.bojangles.com.

Leveraging advanced analytical approaches, the Manager of Business Insights & Analytics works with the Director of Business Insights to set and execute strategic learning goals for the system.

The Manager will leverage and mine several different data sources using a variety of analytic techniques to uncover key insights that point to opportunities for Bojangles to grow sales and market share profitably.

The Manager will partner cross-functionally with Marketing, Operations, Finance, and Supply Chain teams to leverage and activate upon key learnings / opportunities that have been identified, and to create tools and reporting for ongoing performance tracking.

Key areas of focus include Promotion Analysis, Marketing / Advertising effectiveness, Digital Sales Performance & KPI’s, Menu Pricing & Profitability, Forecasting, and Operations Outlier identification

Responsibilities

• Lead, define and execute advanced analytics to inform key opportunities in alignment with Organization goals and business needs. Examples include Promotional Effectiveness, Market & Menu Tests, Digital Sales Performance & drivers, as well as Pricing Analytics.
• Partner with Marketing and Operations teams to identify key growth strategies, and lead plans for analysis and tools that inform and drive decision making. Examples include Market Level deep-dives, uncovering drivers of outlier performance, New Store Tracking, etc.
• Guide & collaborate with external research vendors to leverage external 3rd party data to drive decision making. Examples Include Market Share and Customer/Segment Analytics, Competitive Price analysis, and sales performance benchmarking.
• Collaborate with other business analytics team members needs on providing data / analysis to support key company presentations such as weekly sales updates, franchisee calls, and board meetings.
• Leverage experience with data analytics software / languages (SQL, Python, Tableau, Power BI, etc.) to help enhance data / reporting automaton routines

Qualifications

• Bachelor’s Degree
• Authorized to work in the United States
• 5+ years of work experience with Data Analytics
• 3+ years of work experience with Restaurant Operations
• 5+ years of experience in Project Management
• 5+ years of work experience with Microsoft Power BI

Compensation:

• $75K – $118K + Bonus

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