Product Manager, Onboarding

Ally and Your Career

Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role will be responsible for building and managing a best-in-class deposit account opening experience and driving alignment amongst key partners (Finance, Sourcing, Channel, Technology, and Operations) to deliver on strategic business goals. Specific focus on maturing newly defined processes, successfully managing change in a dynamic work environment, and constantly analyzing how to make the account opening process better. Improvements to be measured across multiple dimensions (cost, efficiency, customer experience, and risk exposure). A premium is placed on relationship building, developing followership and collaboratively create solutions. Additionally, ability to successfully work with vendors and external partners is a critical component of success. Role has a deep understanding of the deposits business, strong financial acumen, synthesize information and data to form opinions that will help shape the business. This individual will need to have a thorough understanding of customer segments, consumer behaviors, product economics, and digital banking capabilities. Should have a deep understanding of deposit product specifics, deposit operations, account application processes, general analytics, and customer experience. Also necessary is a strong understanding and working knowledge of key risk management practices, risk framework, legal and compliance appropriate for transactional deposit products. 

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

In office role with hybrid schedule – Ally work location is Charlotte NC

The Work Itself

• Responsible for developing innovative solutions using data, observations, and concepts to improve customer experience and deliver value 
• Ensure business, technology, channel, marketing, and analytics partners have a clear understanding of product value (economics) and business objectives
• Responsible for improving customer satisfaction and shaping end-to-end customer experience for deposit account opening
• Identify and align necessary resources to define, scope, prioritize and execute work 
• Actively work as a solution team member, helping balance priorities, financial impact, and the end-to-end customer experience 
• Responsible for reviewing monthly business performance, assessing trends, opportunities, and developing forward looking outlook (expenses, account quality, and customer growth)
• Work closely with vendors to manage performance, SLA’s, contract dynamics, and overall relationship 
• Engage new vendors to assess capability sets and ability to further advance Ally’s account open decision-making processes. 
• Responsible for first line risk, compliance, regulatory and legal aspects of transactional deposit products

The Skills You Bring

• 5+ years of deposits experience with direct exposure to customer insights, analytics and or strategy
• Strong partnership focus; prior success with indirect leadership of all levels – up, down, and peer partners. Proven ability to work well with banking operations and information technology teams 
• Customer-centric focus to product management; puts a priority on creating a premium customer experience 
• Strategic thinking; able to link disparate concepts/ideas to develop a coherent approach solving for business performance and unlocking value 
• Ability to work at a very detailed level, as well as synthesize and present key action items / insights
• Excellent presentation and written communication skills, proficient in MS office tools including Word, Excel, and PowerPoint
• Strong aptitude for data driven hypotheses, analysis, and outcome-based recommendations. Can leverage data visualization tools (e.g., PowerBi) and self-serve data access and analysis. 
• Thrives in a dynamic environment – no standard day
• High aptitude for new skills, flexibility around work assignments, and strong desire to work as part of a team
• Bachelor’s degree preferred, advanced degree preferred

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $90,000 – $150,000 USD

An individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. 

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

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