Senior Account Lead

The Senior Account Lead is a central force within the agency, spearheading strategic and operational efforts across client work ranging in scope and scale. They guide both client relationships and internal workflows, ensuring the delivery of smart, high-quality work in a fast-paced, deadline-driven environment. This person is energetic, curious, and ambitious—equally comfortable setting a strategic vision while diving into the details to keep things moving. Whether mapping out campaign plans or building a schedule, the Senior Account Lead sets the tone for internal and external collaboration, clarity, and momentum across every touchpoint.

About the role:

Create positive, collaborative, trusting environments, building and strengthening relationships with clients and within the agency, as well as between clients and the agency
Drive strategy and process with and for each client, in close collaboration with internal teams
Develop strong project briefs and brief strongly, inspiring and empowering teams to seize challenges and solve problems
Own project execution from kickoff to delivery—ensuring work stays on budget, on strategy, and on schedule while managing scopes, billing, and internal processes
Deeply understand each client’s business and industry to exceed expectations and anticipate needs, leading teams to deliver results-driven work that advances client goals and strengthens Mode’s approach
Partner closely with internal resources and team members to understand, manage, and integrate your projects into the overall agency workflow by communicating needs proactively and effectively
Manage, forecast, and track project schedules through their life cycles while keeping full studio resources and deadlines in mind
Communicate client feedback and assign actionable items to the internal team while anticipating challenges, identifying solutions, and communicating deadlines to keep projects moving forward
Manage vendor resources from research and onboarding through execution, building and maintaining strong partner relationships while integrating vendors into internal workflows and client engagements as needed

About you:

5-8 years of direct agency-level experience managing large-scale, complex digital campaigns and strategic projects across industries
Well-versed in agency process and organization
Strong, solutions-oriented leader, communicator, and connector
Knowledgeable and educated in the digital landscape (organic social, paid media, websites, etc.); influencer management and content production experience are a bonus
Proactive, enthusiastic, and empathetic team player
Detail-oriented and able to manage multiple clients, projects, and timelines
Exemplary in professionalism and poise
Courageous with questions to drive better outcomes
Professional, polished, and composed under pressure
Adaptable and deliberate in approach to work and relationships
Proven track record in leading projects and team members toward success

Benefits

100% Employee Medical coverage with dental and vision options
5 Weeks vacation per year (19 flexible PTO days, 10 observed holidays)
Short & Long Term Disability
401(k) plan with match
16 Half-day Summer Fridays
Parental leave options
Vibrant, remote but connected culture with strong work/life balance and in-person opportunities
Named a Top 5 Best Place to Work in Charlotte for back-to-back years