Senior Project Manager, Creative Services

Are you passionate about creativity, making an impact on a brand and enjoy making a positive impact in your job? We are looking for a Senior Project Manager of Creative Services to be part of our Hornets Sports & Entertainment (HSE) team!

Our Creative Services team is comprised of brand-focused problem solvers who uphold and evolve HSE brand standards. The team drives the visual and conceptual expression of the brand, delivering high-impact campaigns, cohesive brand identity systems, leadership-facing presentations, arena marketing creative, and integrated initiatives across the organization.

You will own projects end to end, leading a broad spectrum of initiatives by managing timelines, budgets, production tradeoffs, and expectations among internal and external partners.

This role supports Sales, Service, Partnerships, Marketing, Community, Arena, Human Resources, and Ticket Operations, with a clear focus on day-to-day creative operations and delivery. You will ensure accountability from intake through final delivery.

Essential Duties and Responsibilities

• Serve as the liaison between the Senior Creative Director and Designers to drive project alignment, timelines, and deliverables to ensure successful execution.
• Support departmental budget oversight and lead project-related meetings and key workflow functions as needed.
• Define project scopes and calendars for all project types
• Provide up-to-date reporting of project statuses and priorities across the department and organization, ensuring graphic needs are fulfilled in a timely and appropriate manner
• Serves as the primary contact and manages vendor relationships for projects and installations of all sizes
• Contribute to operational process and workflows to establish and modify systems and processes that promote collaboration, communication, and efficiencies
• Attend and occasionally lead cross-departmental collaborations with Video, Animation, and Digital departments, to either define or have awareness of how the creative team will lead or support specific projects
• Provide detailed recaps and lists of clearly-defined action items after internal and cross-departmental meetings
• Periodically attend game night and event activations to observe and find opportunities to enhance HSE brand
• Other duties as assigned by Manager

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

• Bachelor’s degree in Communications, Marketing, Business Administration, Project Management, Operations Management, or a related business field from an accredited college or university.
• 5+ years of project management experience, including budget management, agency experience preferred
• Adobe Workfront experience is required
• Strong working knowledge of project management systems and reporting tools
• Excellent multi-tasking, planning, prioritization, and time management skills with ability to create and adhere to structure and process
• Intermediate understanding of production principles and technical details
• Confident vendor and production management experience required
• Ability to shape research, data, and collect intel into strategy
• Ability to navigate, understand and utilize team databases
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Awareness of trends specific to the sports and entertainment industry, standards in design, photography, social media, and advertising
• Intermediate knowledge of sports marketing and revenue-generation principles, methods, and strategies is required
• Strong knowledge of basketball culture required. Knowledge of Hornets brand is a bonus
• Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts
• Strong interpersonal skills – listens to others, works well in a team environment
• Familiarity with AI and automation tools to support workflow efficiency is a plus
• Adapts easily to changing work environments while effectively managing competing demands
• Demonstrates a strong work ethic, remains dependable and reliable, is open to coaching, and persists through challenges
• Operates with a high level of integrity and maintains the highest level of confidentiality
• Works extended hours if needed, including Spectrum Arena events, all Hornets home games, nights, weekends, and holidays

Additional Information

This is a full time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

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