Head of Content Experience Design

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

This leader will leverage human-centered design methods (design-thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution’s potential for success.

As the senior-most Content Experience Designer, reporting to the Head of Experience Design, you will be responsible for setting and executing the content design vision for the entire organization. Leading a decentralized team, you will shape how content influences and enhances user experience across all product lines.

You will work cross-functionally with leaders in UX, Product, Agile and Engineering to drive business objectives through strategic content initiatives, while ensuring consistency, clarity, and engagement across all touchpoints. This role requires a visionary leader who can balance high-level strategic thinking with hands-on leadership, driving content initiatives that enhance user satisfaction and business growth.

Preferred Skills/Experience

• Bachelor’s degree, or equivalent work experience
• Typically, 10+ years of relevant experience in content design, content strategy, or UX writing, with 5+ years in a senior leadership role. Proven success leading large, decentralized teams and delivering content strategies at scale.
• Effective presentation, verbal, and written communication skills
• Proven ability to lead, mentor, and develop high-performing distributed teams. 
• Experience working within a cross-functional leadership structure.
• Experience leading content initiatives for complex, multi-product ecosystems.
• Proven track record of building and optimizing content processes and systems in a fast-paced environment.
• Experience in establishing scalable content processes for creation, review, and delivery in a decentralized environment, while ensuring workflows are optimized for efficiency, quality, and consistency.
• The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.  
• If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law