Landscape Operations Manager

The Operations Manager is responsible for building and running the operational engine that supports profitable, scalable growth.

This role oversees all production functions across Install, Maintenance, and Gardening—ensuring jobs run efficiently, teams are supported, customers are satisfied, and financial targets are achieved.

About Crown Town Landscapes:

We’re a high growth landscape company here in Charlotte — dedicated to creating and maintaining stunning outdoor spaces. Our team offers concierge support, ensuring a smooth, enjoyable experience to create the yard of a client’s dreams. From design and installation to maintenance.

This role exists to:

Deliver consistent operational excellence
Protect and grow gross margin
Optimize labor and equipment utilization
Build systems and processes that scale the company from ~$3M → $10M+
Free the President to focus on sales leadership, finance, and long-term strategy

Core Responsibilities:

Leadership & Team Management

Lead and develop the Install, Maintenance, and Gardening production teams
Provide coaching, accountability, and performance management for department leads
Run weekly production meetings with clear agendas and accountability
Oversee hiring, onboarding, and training for operations roles
Build a culture of professionalism, communication, efficiency, and safety
Support crew lead development and succession planning

Install Department Oversight

(Acting Install PM for the first 6–18 months)

Build weekly and daily install schedules for crews and subcontractors
Ensure all jobs are fully staged—materials ordered, delivered, checked, and ready
Coordinate with designers and sales on job readiness, change orders, and timelines
Manage job budgets, labor tracking, and material accuracy
Oversee workflow, site readiness, safety, and quality control
Adjust schedules daily based on job progress and constraints
Manage subcontractor coordination, vetting, onboarding, and compliance

Maintenance Department Oversight (High-Level)

Build annual, seasonal, and weekly route structures
Implement labor efficiency targets and track performance
Support the Maintenance PM in field execution, training, and crew development
Ensure maintenance teams follow systems for job readiness, QC, and communication
Oversee enhancement workflow alongside the Customer Success Manager
Ensure fleet, tools, and materials are organized and functional

Gardening Department Oversight

Ensure garden crew schedules align with client expectations and revenue targets
Work with the Design Support Specialist on plant procurement, recurring schedules, and job quality
Support seasonal updates, annual installs, and specialty projects
Build systems for plant health tracking, communication, and efficiency

Scheduling & Resource Allocation

Own the global production schedule across Install, Maintenance, and Gardening
Ensure labor, equipment, materials, and subcontractors are allocated efficiently
Maintain 4–6 week install backlog visibility and update Sales weekly
Work with designers and sales team to lock in start dates based on capacity
Adjust proactively based on weather, staffing, and supply chain constraints

Procurement, Inventory, and Vendor Management

Oversee procurement for Install, Maintenance, and Gardening
Ensure accurate POs, early ordering, and proper staging
Maintain strong vendor and nursery relationships
Oversee inventory management of mulch, soil, stone, plant material, etc.
Ensure fleet, trailers, tools, and equipment are maintained and operational
Implement systems to reduce material errors, delays, and misorders

Budgeting, Job Costing, and Financial Accountability

Track job budgets, labor performance, and gross margin targets
Review job costing with Install PM and Maintenance PM weekly
Identify and correct issues causing margin slippage
Ensure accurate time tracking and labor coding across departments
Maintain operational profitability in partnership with the President

Systems, Processes, and Scaling Infrastructure

Build SOPs for all production workflows (install, gardening, maintenance, procurement, staging, scheduling, communication)
Implement consistent execution standards across departments
Create or refine production scorecards for measurement and accountability
Develop training programs for crew leads and technicians
Identify bottlenecks and implement high-ROI operational improvements
Build repeatable systems that support growth to $5M → $8M → $10M+

Customer Experience & Communication