Account Manager

Our platform empowers businesses to streamline operations, enhance efficiency, and deliver superior customer experiences. As we expand, we are seeking dedicated Account Managers to oversee onboarding, foster client relationships, and ensure customer success. The Account Manager will lead the onboarding process, manage client relationships post-implementation, and drive ongoing client satisfaction and success. This role is crucial for ensuring clients effectively utilize the vQuip platform and achieve measurable results.

Essential Functions:

As an Account Manager, you will play a critical role in driving the success of our businesses and fostering relationships directly with all of our vQuip clients/businesses. Your responsibilities will include:

Conduct assessments of rental facilities’ systems and workflows.
Develop tailored implementation plans to meet client needs.
Work with onboarding team to successfully onboard new clients.
Deliver comprehensive training for client staff.
Occasionally travel to assist with implementations and provide hands-on training.
Offer technical support and troubleshooting during onboarding.
Create user guides and training materials for post-implementation support.
Gather client feedback to improve the platform and processes.
Collaborate with product and development teams for enhancements.
Manage client inquiries and support during business hours and designated weekends (paid overtime for weekend hours).
Lead servicing chats and calls during business hours.

Education/Experience/Skills:

1-5 years of outstanding performance in a customer relationship management or account management role (not necessarily in insurance).
Self-motivated and able to work independently while contributing to a team-oriented environment.
Demonstrates a sense of urgency and regularly meets deadlines.
Exceptional communication, decision making and problem solving skills.
Quickly processes information and accepts responsibility for results.
Highest level of customer relations, client servicing, and client onboarding to effect profitable results.
Highest level of interpersonal skills to facilitate team building and resource management.
Proficient with office productivity software tools including Word/Google Docs, Excel/Google Sheets, PDF tools, and email management platforms.
Bachelor’s degree preferred; equivalent experience and knowledge considered.
Ability to travel extensively. Must have and maintain a valid driver’s license.

Compensation and Benefits:

Competitive base salary range of $50,000 to $80,000 (Commensurate with experience)
Performance based annual bonuses
Broad benefits package available (most benefits available first day of employment)
Medical, Dental, Vision
Parental Leave
Generous Paid Time Off and Company Holiday Schedule
10 holidays granted per year
10 vacation days granted per year
5 sick days granted per year
Collaborative, continuing education-focused work environment
Career advancement opportunities